G-Lab Skin Institute Privacy Policy

Effective Date: September 10, 2026

1001043329 Ontario Inc., carrying on business as G-Lab Skin Institute (“G-Lab Skin Institute,” “we,” “us,” or “our”) respects your privacy and is committed to responsibly handling personal information.

This Privacy Policy explains the types of personal information we may collect, how we use and disclose it, and the choices and rights that may be available to you.

1. Information We Collect

Depending on how you interact with G-Lab Skin Institute, we may collect personal information including:

• your name and contact information;
• email address;
• billing and transaction information;
• account and enrollment information;
• course progress and completion information;
• assessment, quiz, survey, or course-submission information;
• communications with us; and
• other information you voluntarily provide through our website, course platform, forms, or services.

Payment information may be processed directly by third-party payment processors. G-Lab Skin Institute may not directly receive or store complete payment-card information.

2. How We Use Personal Information

We may use personal information to:

• process purchases and enrollments;
• create and manage learner accounts;
• provide access to purchased programs;
• administer and deliver educational programs;
• track course progress and completion;
• administer assessments;
• issue certificates of completion;
• provide learner and customer support;
• communicate important information regarding a program, purchase, or account;
• send educational or marketing communications where permitted;
• maintain appropriate business and transaction records;
• operate, maintain, secure, and improve our website, programs, and services;
• prevent misuse, fraud, or security incidents; and
• comply with applicable legal and regulatory requirements.

We seek to collect and use only the personal information reasonably necessary for identified purposes.

3. Consent and Other Lawful Bases

We collect, use, and disclose personal information with consent where consent is required by applicable law.

Depending on the jurisdiction and circumstances, personal information may also be processed where necessary to perform a contract with you, comply with a legal obligation, or pursue a legitimate business interest where permitted by applicable law.

Where processing is based on consent, you may withdraw your consent, subject to applicable legal or contractual restrictions and reasonable notice.

Withdrawal of consent may affect our ability to provide a service where the information is necessary to provide that service.

4. Service Providers

G-Lab Skin Institute uses or may use third-party service providers to support functions such as course delivery, website hosting, payment processing, email communications, analytics, data storage, and other business operations.

These providers may process personal information on our behalf and may operate in Canada, the United States, the United Kingdom, or other jurisdictions.

As a result, personal information may be processed or stored outside your province or country of residence and may be subject to the laws of the jurisdiction in which it is processed.

5. Sharing of Personal Information

G-Lab Skin Institute does not sell personal information.

We may disclose personal information to service providers where reasonably necessary to operate our programs and business, to professional advisers where appropriate, in connection with a legitimate business transaction, or where disclosure is permitted or required by law.

6. Marketing Communications

We send marketing communications in accordance with applicable requirements.

Where consent is required, we will seek appropriate consent before sending marketing communications.

You may unsubscribe from marketing emails at any time by using the unsubscribe mechanism included in those communications.

Unsubscribing from marketing communications does not prevent us from sending transactional or service-related communications that are necessary to administer an existing purchase, enrollment, or account.

7. International Users and UK Privacy Rights

Individuals located in the United Kingdom may have additional rights under applicable UK data-protection law. Depending on the circumstances, these may include rights to request access to personal data, correction of inaccurate data, deletion, restriction of processing, data portability, or objection to certain processing.

Where processing is based on consent, you may also have the right to withdraw that consent.

These rights are subject to applicable legal conditions and exceptions.

8. Safeguards and Security

We use reasonable administrative, technical, and organizational safeguards appropriate to the nature of the personal information under our control.

However, no electronic system or method of transmission can be guaranteed to be completely secure.

9. Retention

Personal information is retained only for as long as reasonably necessary to fulfill the purposes for which it was collected and to satisfy applicable legal, accounting, business, contractual, or regulatory requirements.

Information that is no longer required will be securely deleted, anonymized, or otherwise handled in accordance with applicable requirements.

10. Access and Correction

You may contact us to request access to or correction of personal information under our control.

Additional privacy rights may be available depending on where you reside.

We may need to verify your identity before processing certain privacy requests.

11. Cookies and Analytics

Our website and course platform may use cookies and similar technologies to operate the website, maintain user sessions, understand website and course usage, improve services, and support analytics.

Some cookies may be provided by third-party service providers.

Where required by applicable law, consent will be obtained for non-essential cookies or similar technologies.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, service providers, or legal requirements.

The current version will display its effective date.

13. Contact

Questions, privacy requests, or concerns regarding our handling of personal information may be directed to:

G-Lab Skin Institute
1001043329 Ontario Inc.
Ontario, Canada
Email: [email protected]